Hostmonster Customer Service
What is Hostmonster customer service like? Is it fast? Is it reliable? Are there any issues with it? Any good web hosting provider should feature reliable customer service. In this article, we will review the quality of the customer support offered by one of the most popular web hosts today - Hostmonster, and see what their customers are typically saying about the quality of their support.
Live Chat
Hostmonster offers all different types of customer support. The fastest way to get your questions answered is through their Live Chat. You can access their Live Chat by going to their website, and then going to the "Help Center" page. At the bottom of this page (to the left), you will find a large blue button called "Live Chat".
Once you click on this button, you will need to enter your question, select the department that you are interested in (billing, sales, technical support, abuse, terms of service, account verification, etc.), and begin chatting with a representative in real time to get immediate answers to your questions. Thousands of Hostmonster customers state that Live Chat is Hostmonster's most useful and reliable customer support feature, not to mention their discount coupons.
Opening Tickets
Yet another way to get assistance is by opening a ticket on the Hostmonster site. Once you open your ticket, you will need to give their team 24-48 hours to help you. What can they help you with? You can get help for any of the following topics: record changes, billing, cancellations, databases, control panel, domain transfer, FTP, email, Microsoft FrontPage, site builder, scripting (HTML, PHP, Perl etc.), abuse complaints, terms of service, verification, and others.
To open a ticket, you would need to go to their website, and then go to "Help Center", and then click on a large square link on the top called "Open a Ticket". You would need to state your question, provide your name, domain name, and the e-mail address for customer service to reply to. Finally, you would need to type the last four characters of your password and submit your ticket. Tickets are a handy feature, but most Hostmonster customers seem to prefer using the instant Live Chat instead.
Phone Support
You can also contact Hostmonster's customer service through their telephone support numbers. To find out their phone support numbers, you need to go to their website, and then go to the "Help Center". On this page (to the left), you will see a whole list of various phone numbers. Their sales and technical support numbers work 24/7, while their billing and abuse numbers work only during certain hours. Customers describe their phone support as helpful and easy to understand.
All in all, Hostmonster offers some of the most diverse customer support options that are available. Their support predominantly receives positive reviews from their users, with no major complaints. There are numerous web hosts available, and Hostmonster is one of the preferred ones, due to their handy customer support options, as well as their other features.